The bottleneck on a Connect migration is rarely the platform. It's the call flows: hundreds of them, each one a tree of conditions a consultant has to rebuild by hand. FlowShift reads the source platform and converts four in five automatically. Your QA team signs off the diff instead of writing the flows.
All three land in week one, before any consultant touches the Amazon Connect console. The flows arrive ready to import, the knowledge base arrives chunked the way Q in Connect expects it, the TCO model arrives in the shape finance already builds decks from.
FlowShift converts the bulk of your flows on its own. The few that need a human come back flagged, with the reason and an AI-suggested fix.
Direct Genesys Cloud CX API integration
Genesys PureConnect export parser
Avaya Orchestration Designer XML parser
Cisco UCCX/UCCE script parser
Automatic configuration inventory
Conversion report per flow
AI injection recommendations per flow
Flags redundant branches, dead-end nodes
Complexity score per flow
Phased migration plan
Extracts Genesys Knowledge articles via API
Chunk sizing, heading hierarchy, metadata tagging
KB readiness score per article
Gap analysis vs common intents
TCO calculator (1, 3, 5 year projections)
Migration readiness score
Risk rating per flow
Overall effort estimate
Migrating from Genesys Cloud CX, PureConnect, Avaya, or Cisco and want flows converted, not manually recreated.
Told migration will take 6-9 months and want to know how much of that is avoidable manual work.
Want to replace legacy IVR with Lex bots and need recommendations on where AI fits in each flow.
KB needs to work in Q in Connect from day one, not discovered as a problem weeks after go-live.
Need a TCO comparison for finance that shows current licensing vs Amazon Connect with 1, 3, and 5 year projections.
Migration is part of a broader AWS move and the contact centre is one workload among many.
Most migrations take months because someone
is recreating your call flows one by one.
FlowShift converts 75 to 80% of them automatically.
How many of your flows convert automatically. What the flags look like. What the TCO comparison says.
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