AWS Premier Tier Services Partner
Active Competencies and Service Delivery Programs relevant to this offering.
ComplianceGen puts live compliance guidance on the agent screen and a supervisor dashboard on every active call, each rule drawn from your own documents. Sonic surfaces the nine vocal dimensions a transcript throws away. Run by the architects who would build it, not by sales.
The rule exists in a policy document nobody can recall mid-call. ComplianceGen closes that gap by putting the relevant rule on screen the moment the conversation touches it, with the exact phrase to use, the phrase to avoid, and the clause it comes from. A supervisor can watch the call and step in with a private message when it matters. After the call, a transcript records the words and loses the tone, the pace, and the escalation building underneath them. Sonic closes that second gap.
Rule fired from your own document the moment the call touched it
Agent sees what to say, what not to say, and the clause it comes from
Supervisor opened the live call and sent a private message
Evaluation form auto-filled from the transcript and submitted after the call
Escalation moment at 04:08: tone hardened, stability 62% below baseline
De-escalation 06:30–08:00: pace reduced, pitch lowered, warmth increased
Coaching brief: priority call + peer reference + suggested questions
Seen ComplianceGen running on a live call: a rule firing from your own document, the agent guided on what to say and what not to say, and a supervisor sending a private message
Seen what Sonic finds that transcripts miss: 9 vocal dimensions, emotional trajectory, escalation detection
AWS architecture clarity: exactly what services are used, how they connect, what you own
Assessment of where each tool adds value in your specific contact centre operation
Answers to every technical question: from engineers, not salespeople
Scoped proposal if ready: timeline, architecture, pricing before you leave
Contact Centre Manager must
Sees what agents experience on live calls with ComplianceGen and what overnight coaching briefs look like from Sonic. Leaves knowing what changes for the team.
QA Lead or Workforce Manager must
Sees what 9-dimensional vocal scoring adds to QA beyond transcripts. Understands what iCSAT from voice alone means for sampling and coverage.
AWS Architect or CC Architect must
Sees the full architecture: Contact Lens, Bedrock, Nova Sonic, Lambda, DynamoDB. Asks every technical question. Leaves with a clear deployment picture.
Operations Lead or Team Supervisor recommended
Sees the no-code script builder, the coaching brief format, and the supervisor push workflow. Understands what changes in their daily routine.
Transcripts tell you what was said.
Sonic tells you how it was said,
and what to do about it
tomorrow morning.
Recent results
We were impressed by Armakuni’s level of engagement and the personal attention we received throughout the entire project. Their regular updates, demos, and willingness to brainstorm made it clear how invested they were in the work. It was enlightening to see their process and approach. Not only were they enthusiastic about the technical challenges of the problem, but they also constantly kept the end user experience in mind. Overall, it has been a pleasure working with Armakuni!
AWS Premier Tier Services Partner
Active Competencies and Service Delivery Programs relevant to this offering.