Connect ships native AI: Contact Lens, Bedrock, Nova Sonic, and Q in Connect. Most teams plug in one and stop. We build the four solutions that close the gap: CueAI, Sonic, FlowShift, and ComplianceGen.
Trusted by teams shipping on AWS
The four solutions cover the four places contact centres lose time and customer satisfaction: real-time agent assist, vocal coaching, platform migration, and compliance configuration. Each ships in weeks, runs in your AWS account, and is owned by your team after handover.
Median average-handle-time reduction in the first month of CueAI in production. Real-time script panel driven by Contact Lens transcripts.
Sonic Emotion Coach scores every call automatically. Not a 5% sample. Supervisors arrive Monday knowing exactly which calls to coach.
FlowShift converts 75-80% of legacy contact flows to Amazon Connect automatically. The remaining 20-25% land with explicit conversion-flag reasons.
Armakuni built the four AI-on-Connect solutions because every Connect deployment we joined was missing them. CueAI for real-time agent intelligence. Sonic for vocal coaching. FlowShift for fast migration. ComplianceGen for regulator-ready configuration.
Every solution deploys in your AWS account. Bedrock, Contact Lens, Nova Sonic, Q in Connect. All wired through your IAM, your governance, your audit trail. Not a managed service we rent you. When the engagement ends, your team has the configurations, the prompts, and the runbooks.
Each Connect Customer solution follows the same four-step shape: discovery workshop, configuration sprint, production deployment, handover and optimization. No solution takes longer than four weeks to ship.
Two hours on your setup. We look at your current Connect instance, what flows run, what Contact Lens gives you, where the gaps are. You leave with a scoped proposal.
Two weeks. We configure CueAI scripts, ComplianceGen rules, Sonic vocal models, or FlowShift conversion from your actual data. Not a sandbox demo. Your real flows.
Everything deploys in your AWS account via infrastructure-as-code. Monitoring dashboards, runbooks, and documentation included. Your team can operate it.
We hand over with full training. Then we stay for 30 days of production support while your team gains confidence. After that, it's yours.
Optional ongoing optimization through Armakuni Managed Services. Or take it from here. Either way, the configurations stay in your account.
The Armakuni layer is thin on purpose. It wires AWS Connect-native primitives into the four solution shapes. No new runtime. No new vendor.
Real-time transcript stream. CueAI subscribes; agents see script progression keyed to live conversation.
Intent classification, response ranking, knowledge retrieval. Agent assist driven by your KB content.
Audio-level vocal coaching. Nine vocal dimensions per chunk. Powers Sonic Emotion Coach.
Customer-record continuity across channels. Wired to your CRM, your case-management, your SLAs.
IVR, callbacks, after-hours flows. Custom logic in your Lambda runtime, governed by your IAM.
Every Connect interaction logged. Compliance evidence ready for FCA, HIPAA, TCPA audits.
Kudos to Armakuni for demonstrating the speed, precision, and partnership needed to turn a high-speed challenge into a success story.
Assessment-first approach won a competitive partner selection against multiple AWS partners. A regulated Medicare insurance enrollment and engagement company evaluated multiple partners before committing. Armakuni won because the assessment model gave A regulated Medicare insurance enrollment and engagement company's leadership a clear, honest picture of what was broken and a sequenced plan to fix it before any code was written or budget was committed, demonstrating a fundamentally different approach from the previous vendor.
Third-party contractor involvement eliminated from the standard verification workflow, with the AI voice agent and chat assistant handling every employee interaction from first contact through document upload and verification result, so the program runs continuously without hiring, scheduling, or managing contractors for each verification cycle.
We were impressed by Armakuni's level of engagement and the personal attention we received throughout the entire project. Their regular updates, demos, and willingness to brainstorm made it clear how invested they were in the work. It was enlightening to see their process and approach. Not only were they enthusiastic about the technical challenges of the problem, but they also constantly kept the end user experience in mind. Overall, it has been a pleasure working with Armakuni!
A leading U.S. drug testing network operator needed a team that had expertise across different domains and was enthusiastic enough to iterate on a moonshot project. [Armakuni] had a long term vision… I wanted people who were willing to say 'yes' and deal with the questions. Armakuni came highly recommended by AWS.
Median outcomes across recent Connect engagements where teams deployed CueAI, Sonic, FlowShift, or ComplianceGen on their existing Connect instance.
CueAI is embedded inside Amazon Connect Agent Workspace. It reads the Contact Lens transcript stream in real time and advances the script panel automatically. Objection cards fire in 2-3 seconds with ranked responses configured per vertical and per product.
Output: 30% median reduction in average-handle-time within the first month.
FlowShift connects via API to Genesys, Avaya, or Cisco. Reads what each flow does. Generates Amazon Connect contact flow JSON. 75-80% of flows convert automatically. The remaining 20-25% land with explicit flag reasons your team can review.
Output: weeks of migration work compressed into days. Compliance configuration ships alongside.
Bring your real codebase or your real Connect instance. We run CueAI and Sonic on it live.
Bring your Genesys, Avaya, or Cisco contact flows. We run FlowShift on them live.
Thirty-year COBOL cores, monthly regulator cycles, and an AI roadmap the CTO already signed. The orchestration layer keeps every AI action audit-ready for the PRA, FCA, and SEC.
PHI cannot leave the account. Guardrails and SCPs keep every Bedrock call inside HIPAA boundaries. Armakuni pods have shipped against claims, scheduling, and EHR-adjacent systems without a single cross-account spill.
Peak-season refactors where a bad deploy costs a weekend of revenue. Canary gates inside Step Functions hold agents to the same release calendar your SREs already run.
Systems where a bad change takes a production line offline. Inspector and Config drift checks run before any Armakuni-deployed agent touches a service that talks to the shop floor.
Billing stacks that cannot go dark. We target the adjacencies first, leave the core for last, and keep the whole carrier graph visible in CloudWatch the entire time.
One of the largest cinema networks in the U.S. moved their contact centre onto Amazon Connect with AI voice agents and chat automation wired to live data and full observability.
Read use case →A regulated Medicare insurance enrollment and engagement company stabilised and modernised a PHI-regulated contact centre on Amazon Connect, with outbound orchestration running inside their audit boundary.
Read use case →A US-based employee benefits technology company migrated to Amazon Connect with an AI voice agent for document verification and automated OCR pipelines in production.
Read use case →
Award-winning LMS provider for enterprises and mid-size organizations, the identity platform, One of the largest cinema networks in the U.S., SMS campaign automation platform for e-commerce and restaurant brands. Specific numbers. Named stakeholders.
All case studies →BFSI, healthcare, retail, manufacturing, telco. Constraints by industry. Response by orchestration.
All industries →
Engineering essays, AK Way deep-dives, AWS Premier Partner specializations.
Read insights →Active AWS competencies and service-delivery designations behind contact-centre work.
Two-hour discovery on your existing Connect instance. We identify the gap that gives you the fastest payback (CueAI, Sonic, FlowShift, or ComplianceGen) and propose a two-week scoped sprint to ship it.
Your first conversation is with the solution architect who would run the engagement.