Do we need to already have Amazon Connect?

No. FlowShift handles Genesys or Avaya migrations. The Compliant Connect Accelerator stands up a fresh, compliant Connect instance in your account, and Sonic deploys on top.

AWS Premier Partner · Connect Customer

Amazon Connect ships four native AI primitives. Most contact centres use one.

Connect ships native AI: Contact Lens, Bedrock, Nova Sonic, and Q in Connect. Most teams plug in one and stop. We build the three solutions that close the gap: Sonic for vocal coaching, FlowShift for migration, and the Compliant Connect Accelerator for a regulator-ready instance in your account.

Connect gives you the AI primitives. We ship the three production solutions that use them.

Book an Ops Review → See the Solutions →

Trusted by teams shipping on AWS

The Core Insight

AI on Connect that supervisors can see in the data. Genesys-to-Connect migrations that finish on the date.

The three solutions cover the three places contact centres lose time and customer satisfaction: vocal coaching, platform migration, and regulator-ready compliance. Each runs in your AWS account and is owned by your team after handover.

<1hr

To a Compliant Instance

The Compliant Connect Accelerator stands up a fully compliant Connect instance in your own AWS account, usually in 25 to 45 minutes. Pick HIPAA, PCI-DSS, FCA, GDPR, or TCPA, and every control maps to the rule that requires it.

CCA deployments

100%

Calls Quality-Scored

Sonic Emotion Coach scores every call automatically. Not a 5% sample. Supervisors arrive Monday knowing exactly which calls to coach.

Sonic deployments

95%

Clean at a glance

95% of legacy contact flows are clean at a glance and import directly. The 5% that need a human come back flagged with the reason and an AI-suggested fix.

Migration outcomes

The Reframe

Connect rollouts stop at deployment. We ship the three AI solutions Connect was designed to host.

Armakuni built the three AI-on-Connect solutions because every Connect deployment we joined was missing them. Sonic for vocal coaching. FlowShift for fast migration. The Compliant Connect Accelerator for an audit-ready instance, every control mapped to the rule behind it, in your own account.

Every solution deploys in your AWS account. Bedrock, Contact Lens, Nova Sonic, Q in Connect. All wired through your IAM, your governance, your audit trail. Not a managed service we rent you. When the engagement ends, your team has the configurations, the prompts, and the runbooks.

How It Works

Four steps per solution. Discovery, configuration, production, handover. Two weeks each.

Each Connect Customer solution follows the same four-step shape: discovery workshop, configuration sprint, production deployment, handover and optimization. No solution takes longer than four weeks to ship.

Step 01

Discovery workshop

Two hours on your setup. We look at your current Connect instance, what flows run, what Contact Lens gives you, where the gaps are. You leave with a scoped proposal.

Step 02

Configuration sprint

Two weeks. We configure Compliant Connect Accelerator rules, Sonic vocal models, or FlowShift conversion from your actual data. Not a sandbox demo. Your real flows.

Step 03

Production deployment

Everything deploys in your AWS account via infrastructure-as-code. Monitoring dashboards, runbooks, and documentation included. Your team can operate it.

Step 04

Handover and optimisation

We hand over with full training. Then we stay for 30 days of production support while your team gains confidence. After that, it's yours.

Day 31

You operate. We watch.

Optional ongoing optimization through Armakuni Managed Services. Or take it from here. Either way, the configurations stay in your account.

What Runs Inside Each Solution

Six AWS services do the heavy lifting. Your team learns the ones they didn't already know on the way in.

The Armakuni layer is thin on purpose. It wires AWS Connect-native primitives into the four solution shapes. No new runtime. No new vendor.

Contact Lens

Real-time transcript stream. The ComplianceGen add-on listens through it and shows agents what to say, and what not to, as the call happens.

Native Connect AI

Bedrock + Q in Connect

Intent classification, response ranking, knowledge retrieval. Agent assist driven by your KB content.

Claude · Q in Connect

Amazon Nova Sonic

Audio-level vocal coaching. Nine vocal dimensions per chunk. Powers Sonic Emotion Coach.

Voice intelligence

Connect Cases

Customer-record continuity across channels. Wired to your CRM, your case-management, your SLAs.

Case management

Lex + Lambda

IVR, callbacks, after-hours flows. Custom logic in your Lambda runtime, governed by your IAM.

Conversational IVR

CloudWatch + Audit Manager

Every Connect interaction logged. Compliance evidence ready for FCA, HIPAA, TCPA audits.

Audit-ready by default

What contact centre leaders say

Engineering discipline applied across every offering.

Here's what it built.

Modernization

Live BBC donation platform.

Armakuni was a game-changer for Comic Relief; they built us a new donation platform, on time and on budget while also helping us break the GBP 100 million mark for the first time.

Cloud Native Delivery

Global banking, delivered cloud-native at scale.

HSBC adopted cloud-native delivery through the AK Way. Automated pipelines, continuous testing, and engineering discipline applied at global-bank scale.

Enterprise Banking

Global investment and commercial banking on AWS.

JPMorgan Chase is one of five of the world's largest financial institutions Armakuni has delivered AWS engineering work for. Proof the AK Way holds at systemically important scale.

Media & Entertainment

Global sports and media brand, engineered for scale.

Red Bull is part of Armakuni's media and entertainment portfolio. Proof the AK Way extends beyond financial services into global consumer brands.

AI Transformation

Home services marketing intelligence, built on AWS.

Ryno's internal team had already tried and failed to reach production quality on AI call analysis. Armakuni's PoC was production-ready in under two weeks of a four-week window.

Engineering Transformation

Global retail and commercial banking, engineered the AK Way.

Santander transformed its engineering teams through "The Engineering Way." Everything as code, automated testing, and a high-velocity cloud-native delivery force built on the AK Way.

Pods

Real-time vehicle-tracking platform for finished-vehicle logistics.

45% increase in on-time vehicle deliveries, replacing a reactive model where delays were only discovered after they'd already cost the customer.

The Payoff · Solution Engagement Timeline

Two-week sprints per solution.|Production-ready, not pilot-ready.

Median outcomes across recent Connect engagements where teams deployed Sonic, FlowShift, or the Compliant Connect Accelerator on their own AWS account.

Week 0

Discovery workshop

Scoped proposal, fixed price

Week 2

Configured on real data

Your flows, your KB, your compliance docs

Week 4

Production deployment

Live in your AWS account

Day 60

Handover complete

Your team operates. We watch from here.

Solutions

Three solutions on Connect-native AI.|Start with the gap that costs you most.

Regulator-ready compliance · under 1 hour

Compliant Connect Accelerator

The Compliant Connect Accelerator (CCA) deploys a fully compliant Connect instance into your own AWS account. Pick the regulations that apply, and CCA builds only the encryption, storage, audit logging, and call flows each one requires, with every control mapped back to the rule behind it.

Output: a running, auditable Connect instance, usually in 25 to 45 minutes. Two add-ons go further: VoiceBot answers and routes calls, and ComplianceGen guides agents live during the call.

Explore CCA →

Compliant Connect Accelerator: a regulator-ready Connect instance in your own AWS account

What CCA delivers

Compliant by selection. Pick HIPAA, PCI-DSS, FCA, GDPR, or TCPA. Where they overlap, the strictest rule wins automatically. Every control maps to the regulation behind it.

VoiceBot add-on. An AI voice agent on Bedrock and Nova Sonic that answers, qualifies, and routes inbound and after-hours calls, then hands off to a human with full context.

ComplianceGen add-on. Reads your compliance documents, extracts each rule with its source clause, and during a live call shows the agent what to say, what not to say, and the regulation behind it.

Vocal coaching · every call scored

Sonic Emotion Coach

Sonic scores every call on nine vocal dimensions the moment it ends. Pace, tone, pitch, hesitation, the things a transcript throws away. Not a five percent sample. Every call, automatically.

Output: a Monday coaching digest on the supervisor's desk, naming which calls to coach and why, so coaching runs on evidence instead of a hunch.

Explore Sonic →

Sonic Emotion Coach: nine vocal dimensions scored on every call

What Sonic delivers

Nine vocal dimensions, every call. Pace, tone, pitch, energy, hesitation, and more, scored automatically the moment a call ends. No five percent sample.

Monday coaching digest. Supervisors arrive to a ranked list of which calls to coach and exactly why, built from real recordings, not memory.

Runs on Amazon Nova Sonic. Audio-level voice intelligence in your own AWS account, wired through your governance and audit trail.

Migration solution · 2-4 weeks

FlowShift

FlowShift connects via API to Genesys or Avaya. Reads what each flow does. Generates Amazon Connect contact flow JSON. 95% are clean at a glance and import directly. The 5% that need a human come back flagged with the reason and an AI-suggested fix.

Output: weeks of migration work compressed into days. Compliance configuration ships alongside.

Explore FlowShift →

FlowShift: Genesys/Avaya flow conversion into Amazon Connect

What FlowShift delivers

Direct platform integration. Pulls flows, routing, and KB content directly from Genesys or Avaya. No manual export.

Conversion report per flow. Specific flag reasons for the 5% flagged for human review. Your team reviews and ships the rest.

TCO comparison included. One, three, and five-year cost projections. Shows the CFO why Connect makes sense before you cut over.

Workshops · See it on your real data

Two workshops, two hours each.|Bring your existing Connect instance. Or your existing Genesys instance.

Connect Intelligence Workshop

Bring your real Connect instance. We run Sonic on your recordings and show the ComplianceGen add-on guiding an agent live.

Walk away knowing

What your agents would see during a real call
What Sonic surfaces from a real recording
What the coaching brief looks like

2 hoursFree

2 HOURSFREELIVE DEMO

Connect Migration Workshop

Bring your Genesys or Avaya contact flows. We run FlowShift on them live.

Walk away knowing

How many flows convert automatically
Where the flags land
What the TCO comparison says

2 hoursFree

2 HOURSFREELIVE CONVERSION

Where Connect AI Lands

Connect AI lands first where the same call gets handled by twenty agents today and every minute of recording is audited.

→

Core banking · Payments · Capital markets

BFSI

Thirty-year COBOL cores, monthly regulator cycles, and an AI roadmap the CTO already signed. The orchestration layer keeps every AI action audit-ready for the PRA, FCA, and SEC.

→

Payers · Providers · Life sciences

Healthcare

PHI cannot leave the account. Guardrails and SCPs keep every Bedrock call inside HIPAA boundaries. Armakuni pods have shipped against claims, scheduling, and EHR-adjacent systems without a single cross-account spill.

→

Omnichannel · Supply chain · Marketplaces

Retail

Peak-season refactors where a bad deploy costs a weekend of revenue. Canary gates inside Step Functions hold agents to the same release calendar your SREs already run.

→

MES · ERP adjacencies · OT-IT bridges

Manufacturing

Systems where a bad change takes a production line offline. Inspector and Config drift checks run before any Armakuni-deployed agent touches a service that talks to the shop floor.

→

BSS · OSS · Network platform

Telco

Billing stacks that cannot go dark. We target the adjacencies first, leave the core for last, and keep the whole carrier graph visible in CloudWatch the entire time.

Connect engagements that shipped.|Three customers. Specific outcomes.

One of the largest cinema networks in the U.S.

One of the largest cinema networks in the U.S. moved their contact centre onto Amazon Connect with AI voice agents and chat automation wired to live data and full observability.

Read use case →

A large Medicare Advantage enrollment BPO

A regulated Medicare insurance enrollment and engagement company stabilised and modernised a PHI-regulated contact centre on Amazon Connect, with outbound orchestration running inside their audit boundary.

Read use case →

A leading employee benefits technology company

A US-based employee benefits technology company migrated to Amazon Connect with an AI voice agent for document verification and automated OCR pipelines in production.

Read use case →

Real outcomes, real customers

Award-winning LMS provider for enterprises and mid-size organizations, the identity platform, One of the largest cinema networks in the U.S., SMS campaign automation platform for e-commerce and restaurant brands. Specific numbers. Named stakeholders.

All case studies →

Industries

Where this lands by sector

BFSI, healthcare, retail, manufacturing, telco. Constraints by industry. Response by orchestration.

All industries →

Insights

How we think about modernization

Engineering essays, AK Way deep-dives, AWS Premier Partner specializations.

Read insights →

AWS Premier Tier Services Partner

Named on the SOW. Specialized where it matters.

Active AWS competencies and service-delivery designations behind contact-centre work.

AWS
Premier

AI Services
Comp.

Migration
Comp.

DevOps
Comp.

Well-Arch.
Partner

EKS
Delivery

Lambda
Delivery

CFN
Delivery

+30 more

Common questions

What CIOs ask before booking a Discovery Sprint.

How long is a typical engagement?

The Compliant Connect Accelerator stands up a compliant Connect instance in your account in under an hour, with each control mapped to the regulation that requires it. Sonic deploys in two to three weeks at a fixed fee. FlowShift converts Genesys or Avaya flow estates in two to four weeks, with the conversion report and TCO model in week one.

What does the team shape look like?

A Connect engagement runs as a four-to-six-person pod: solution architect, two Connect engineers, a Bedrock specialist for the VoiceBot and ComplianceGen add-ons, plus a contact-centre operations lead. Sized to call volume and channel mix, not bench utilization.

Do we need to already be on AWS?

FlowShift starts on your existing Genesys or Avaya estate. The Connect environment is stood up inside your AWS account as the conversion ships. We are an Amazon Connect Service Delivery Partner, so AWS-funded assessments are typically available before the cutover.

How does pricing work?

Each solution is fixed scope at a fixed sprint fee. AWS Migration Acceleration Program funding is available for FlowShift engagements meeting MAP eligibility, and the Connect Service Delivery Partner programme typically funds the up-front assessment.

What does success look like?

A Compliant Connect Accelerator instance comes up compliant in under an hour, with every control tied to the regulation that requires it, so an audit starts from documented ground. With the ComplianceGen add-on live, agents get in-call guidance on what to say and what not to say. FlowShift compresses weeks of migration work into days and ships the TCO comparison alongside so the CFO sees the case before cutover.

Discovery

Book an ops review with an engineer.|Two hours, no slides.

Two-hour discovery on your existing Connect instance. We identify the gap that gives you the fastest payback (Sonic, FlowShift, or the Compliant Connect Accelerator) and propose a scoped sprint to ship it.

For your CTO/COO

Book a Discovery Sprint →

For your engineering lead

Your first conversation is with the solution architect who would run the engagement.