Connect ships native AI: Contact Lens, Bedrock, Nova Sonic, and Q in Connect. Most teams plug in one and stop. We build the three solutions that close the gap: Sonic for vocal coaching, FlowShift for migration, and the Compliant Connect Accelerator for a regulator-ready instance in your account.
Trusted by teams shipping on AWS
The three solutions cover the three places contact centres lose time and customer satisfaction: vocal coaching, platform migration, and regulator-ready compliance. Each runs in your AWS account and is owned by your team after handover.
The Compliant Connect Accelerator stands up a fully compliant Connect instance in your own AWS account, usually in 25 to 45 minutes. Pick HIPAA, PCI-DSS, FCA, GDPR, or TCPA, and every control maps to the rule that requires it.
Sonic Emotion Coach scores every call automatically. Not a 5% sample. Supervisors arrive Monday knowing exactly which calls to coach.
95% of legacy contact flows are clean at a glance and import directly. The 5% that need a human come back flagged with the reason and an AI-suggested fix.
Armakuni built the three AI-on-Connect solutions because every Connect deployment we joined was missing them. Sonic for vocal coaching. FlowShift for fast migration. The Compliant Connect Accelerator for an audit-ready instance, every control mapped to the rule behind it, in your own account.
Every solution deploys in your AWS account. Bedrock, Contact Lens, Nova Sonic, Q in Connect. All wired through your IAM, your governance, your audit trail. Not a managed service we rent you. When the engagement ends, your team has the configurations, the prompts, and the runbooks.
Each Connect Customer solution follows the same four-step shape: discovery workshop, configuration sprint, production deployment, handover and optimization. No solution takes longer than four weeks to ship.
Two hours on your setup. We look at your current Connect instance, what flows run, what Contact Lens gives you, where the gaps are. You leave with a scoped proposal.
Two weeks. We configure Compliant Connect Accelerator rules, Sonic vocal models, or FlowShift conversion from your actual data. Not a sandbox demo. Your real flows.
Everything deploys in your AWS account via infrastructure-as-code. Monitoring dashboards, runbooks, and documentation included. Your team can operate it.
We hand over with full training. Then we stay for 30 days of production support while your team gains confidence. After that, it's yours.
Optional ongoing optimization through Armakuni Managed Services. Or take it from here. Either way, the configurations stay in your account.
The Armakuni layer is thin on purpose. It wires AWS Connect-native primitives into the four solution shapes. No new runtime. No new vendor.
Real-time transcript stream. The ComplianceGen add-on listens through it and shows agents what to say, and what not to, as the call happens.
Intent classification, response ranking, knowledge retrieval. Agent assist driven by your KB content.
Audio-level vocal coaching. Nine vocal dimensions per chunk. Powers Sonic Emotion Coach.
Customer-record continuity across channels. Wired to your CRM, your case-management, your SLAs.
IVR, callbacks, after-hours flows. Custom logic in your Lambda runtime, governed by your IAM.
Every Connect interaction logged. Compliance evidence ready for FCA, HIPAA, TCPA audits.
Kudos to Armakuni for demonstrating the speed, precision, and partnership needed to turn a high-speed challenge into a success story.
Assessment-first approach won a competitive partner selection against multiple AWS partners. A regulated Medicare insurance enrollment and engagement company evaluated multiple partners before committing. Armakuni won because the assessment model gave A regulated Medicare insurance enrollment and engagement company's leadership a clear, honest picture of what was broken and a sequenced plan to fix it before any code was written or budget was committed, demonstrating a fundamentally different approach from the previous vendor.
Third-party contractor involvement eliminated from the standard verification workflow, with the AI voice agent and chat assistant handling every employee interaction from first contact through document upload and verification result, so the program runs continuously without hiring, scheduling, or managing contractors for each verification cycle.
We were impressed by Armakuni's level of engagement and the personal attention we received throughout the entire project. Their regular updates, demos, and willingness to brainstorm made it clear how invested they were in the work. It was enlightening to see their process and approach. Not only were they enthusiastic about the technical challenges of the problem, but they also constantly kept the end user experience in mind. Overall, it has been a pleasure working with Armakuni!
A leading U.S. drug testing network operator needed a team that had expertise across different domains and was enthusiastic enough to iterate on a moonshot project. [Armakuni] had a long term vision… I wanted people who were willing to say 'yes' and deal with the questions. Armakuni came highly recommended by AWS.
Median outcomes across recent Connect engagements where teams deployed Sonic, FlowShift, or the Compliant Connect Accelerator on their own AWS account.
The Compliant Connect Accelerator (CCA) deploys a fully compliant Connect instance into your own AWS account. Pick the regulations that apply, and CCA builds only the encryption, storage, audit logging, and call flows each one requires, with every control mapped back to the rule behind it.
Output: a running, auditable Connect instance, usually in 25 to 45 minutes. Two add-ons go further: VoiceBot answers and routes calls, and ComplianceGen guides agents live during the call.
Sonic scores every call on nine vocal dimensions the moment it ends. Pace, tone, pitch, hesitation, the things a transcript throws away. Not a five percent sample. Every call, automatically.
Output: a Monday coaching digest on the supervisor's desk, naming which calls to coach and why, so coaching runs on evidence instead of a hunch.
FlowShift connects via API to Genesys or Avaya. Reads what each flow does. Generates Amazon Connect contact flow JSON. 95% are clean at a glance and import directly. The 5% that need a human come back flagged with the reason and an AI-suggested fix.
Output: weeks of migration work compressed into days. Compliance configuration ships alongside.
Bring your real Connect instance. We run Sonic on your recordings and show the ComplianceGen add-on guiding an agent live.
Bring your Genesys or Avaya contact flows. We run FlowShift on them live.
Thirty-year COBOL cores, monthly regulator cycles, and an AI roadmap the CTO already signed. The orchestration layer keeps every AI action audit-ready for the PRA, FCA, and SEC.
PHI cannot leave the account. Guardrails and SCPs keep every Bedrock call inside HIPAA boundaries. Armakuni pods have shipped against claims, scheduling, and EHR-adjacent systems without a single cross-account spill.
Peak-season refactors where a bad deploy costs a weekend of revenue. Canary gates inside Step Functions hold agents to the same release calendar your SREs already run.
Systems where a bad change takes a production line offline. Inspector and Config drift checks run before any Armakuni-deployed agent touches a service that talks to the shop floor.
Billing stacks that cannot go dark. We target the adjacencies first, leave the core for last, and keep the whole carrier graph visible in CloudWatch the entire time.
One of the largest cinema networks in the U.S. moved their contact centre onto Amazon Connect with AI voice agents and chat automation wired to live data and full observability.
Read use case →A regulated Medicare insurance enrollment and engagement company stabilised and modernised a PHI-regulated contact centre on Amazon Connect, with outbound orchestration running inside their audit boundary.
Read use case →A US-based employee benefits technology company migrated to Amazon Connect with an AI voice agent for document verification and automated OCR pipelines in production.
Read use case →
Award-winning LMS provider for enterprises and mid-size organizations, the identity platform, One of the largest cinema networks in the U.S., SMS campaign automation platform for e-commerce and restaurant brands. Specific numbers. Named stakeholders.
All case studies →BFSI, healthcare, retail, manufacturing, telco. Constraints by industry. Response by orchestration.
All industries →
Engineering essays, AK Way deep-dives, AWS Premier Partner specializations.
Read insights →Active AWS competencies and service-delivery designations behind contact-centre work.
Two-hour discovery on your existing Connect instance. We identify the gap that gives you the fastest payback (Sonic, FlowShift, or the Compliant Connect Accelerator) and propose a scoped sprint to ship it.
Your first conversation is with the solution architect who would run the engagement.