Telecommunications on AWS
Telco contact and voice operations only modernize when migration, AI assist, and compliance ship on one plan, not three. We migrate from Genesys, Avaya, Cisco, and Nextiva to Amazon Connect under your IAM. CueAI for real-time agent assist, Sonic for voicebots, FlowShift for dynamic routing, ComplianceGen for automatic disclaimer enforcement. AWS Premier Partner. Amazon Connect Delivery SDP.
Real engagements, real numbers. Where Armakuni has already shipped in this vertical.
IVR migrations stalling, no real-time visibility, fragile outbound, AI without compliance. We have shipped through all four on Connect.
Genesys, Avaya, Cisco, Nextiva. Migration plans that ignore the dual-running window, the compliance rebuild, and the disposition data integrity question.
No real-time dashboards, no in-call analytics, no automated anomaly detection. Problems reach customers before supervisors know they exist.
Manual campaign recycling, inconsistent DNC enforcement, suppression logic that breaks under load. Disposition data not matching actual call outcomes.
Voice AI workshops without a real plan for PHI, PCI, or HIPAA boundaries. Bedrock invocations that an auditor cannot trace to source data.
Not every offering applies in this vertical. Here are the ones that fit, and the angle we take with each.
Voice on Connect is now the default for AI-augmented contact operations. We migrate from legacy IVRs with dual-running discipline, rebuild compliance flows, and add CueAI, Sonic, FlowShift, and ComplianceGen for real-time intelligence, voicebots, dynamic routing, and auto-compliance enforcement.
Telco GenAI is grounded in the contact stream. Bedrock for transcript summarization and sentiment, agentic systems for self-service resolution, and the Agentic Orchestration Layer with bounded actions and audit trail per invocation.
Telco platforms accumulate billing, provisioning, and OSS/BSS systems built across decades. We modernize the surrounding architecture so Connect AI features have something to read and write to. The AK Way ensures release discipline and audit trail are real, not retrofitted.
Telco never sleeps. 24x7 Connect ownership, on-call discipline through enrollment and outage windows, real-time dashboards for queue depth and compliance risk, and CloudWatch anomaly alerts before customers feel the issue.
Telco data is high-volume and time-series-heavy. We build pipelines for call records, network telemetry, and customer-360 analytics on Glue, Redshift, and OpenSearch. So the AI features sit on top of governed data, not extracts.
Six engagements: shipped, in flight, or scopable inside an AWS-funded discovery.
Broken contact flows, failed integrations, and Lambda triggers that never functioned. Rebuilt one week before go-live, on-time launch.
Dual-running discipline, flow conversion, compliance rebuild, and disposition data integrity validation. Not a generic migration deck.
Full call transcript and CRM context delivered to the agent before pickup, not after. ServiceNow integration repaired end-to-end.
Amazon Connect plus chat assistant plus OCR pipeline replacing manual verification. PHI/PII security designed into the data flow from day one.
600-agent Medicare contact centre stabilized, observability layered on, and outbound campaign automation rebuilt with TCPA and CMS guardrails.
ComplianceGen-style automation for disclaimer enforcement on every call. Audit-ready transcripts. CMS, FINRA, TCPA, and HIPAA boundaries enforced at flow level.
Named, public references in this vertical. Open the case study for engagement scope, AWS funding, and outcome.
Most engagements open with a fixed-fee, AWS-funded discovery. These three workshops are where it usually starts.
Procurement-grade controls available on request. We run engagements under these regimes routinely.
Your first call is with a solution architect, not a sales exec. The first engagement is usually an AWS-funded assessment.