Pick the regulations that apply to you. CCA builds the encryption, storage, audit logging, and call flows that each one requires, and leaves them running in your account. We never touch your data or your credentials.
Amazon Connect Customer ships a capable workspace. It does not decide which encryption keys HIPAA needs, how long FCA wants your recordings kept, when PCI-DSS requires you to pause a recording, or what GDPR has to say before a call is recorded. That work normally takes weeks of AWS and compliance expertise, and it is easy to get wrong.
CCA closes that gap. You tell it which sectors apply to you. It deploys only the controls those sectors require, wires them into your contact flows, and maps each control to the regulation that requires it. Everything runs inside your account. We never touch your data or your credentials.
Select more than one sector and CCA merges them, always applying the strictest rule where they overlap. Retention takes the longest period. Encryption takes the highest requirement. Recording takes the most restrictive mode. Where two regulations genuinely conflict, such as GDPR erasure against HIPAA retention, CCA raises a warning so your team can take a legal view rather than hiding the problem.
Select one sector or several. CCA deploys only the controls those sectors require, nothing you do not need
When sectors overlap, CCA applies the strictest rule automatically: longest retention, highest encryption, most restrictive recording mode
Where two regulations genuinely conflict, such as GDPR erasure against HIPAA retention, CCA flags it for a legal decision rather than hiding the problem
Customer-managed KMS keys, encrypted and versioned storage, tamper-evident audit logging, and compliant contact flows, all provisioned for you
No manual infrastructure work and no guesswork about which control belongs to which regulation
Every control is mapped to the regulation that requires it, so the configuration is auditable from day one
Provisioning runs on its own, usually 25 to 45 minutes, while the live progress streams into your browser
Everything is built inside your own AWS account. We never touch your data or your credentials
When it finishes, the contact centre is yours to run. We hand it over and leave it running
CCA and its add-ons are built entirely on AWS native services and deploy into your account. There is no third-party platform in the call path and no data leaving your control.
The contact centre, queues, and contact flows your agents work in.
Real-time and post-call transcripts and analysis that ComplianceGen listens through.
Compliance rule extraction and document generation, with Nova Sonic powering the VoiceBot voice agent.
The deployment engine and runtime logic, with state and job tracking.
Secure storage, encryption, and tamper-evident audit logging.
Threat detection and an account security posture you can show an auditor.
Every add-on installs into the same account, under the same controls, and is yours to run.
An AI voice agent that answers, qualifies, and routes inbound and after-hours calls in your own account. It handles common questions, captures callback requests, and hands off to a human agent with full context when the call needs one.
Reads your compliance documents and uses Amazon Bedrock to extract the rules that matter, each tied back to the clause it came from. During a live call it listens through Contact Lens and shows the agent what to say, what not to say, and the regulation behind it, as the conversation happens.
Healthcare teams that need HIPAA-grade handling of patient calls, from consent to retention.
Financial services and fintech that answer to FCA, MiFID II, and PCI-DSS.
Any team running outbound campaigns under TCPA, with do-not-call checks and consent on record.
Organisations operating across the UK, EU, and US that have to satisfy more than one regulator at once.
Contact centres migrating off Genesys, Avaya, or Cisco that need compliance rebuilt cleanly, not lost in the move.
Teams that need every control mapped to the regulation that requires it, because the auditor will ask.
CCA installs once and runs on its own after that.
No platform we host for you. No per-seat licence. No ongoing access unless you ask for it.
We leave it running when we go.
Pick the regulations that apply to you. We deploy a fully compliant Amazon Connect Customer instance into your own AWS account, and leave it running.
A free live session where we deploy a compliant instance and show the add-ons in use.
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