A leading regional Toyota forklift dealer transforming its internal operating platform into a commercial multi-tenant SaaS for heavy equipment dealers came to Armakuni for multi-tenant SaaS transformation: automated tenant provisioning, API modernization, SOC 2 readiness, disaster recovery, federated SSO, AI workflow automation, reseller enablement.
The challenge
Started as a 250-hour Flexible Engineering POD in August 2025 focused on platform stability, QA, CI/CD, monitoring, and AWS infrastructure review. Expanded in February 2026 into a 400-hour POD covering the full multi-tenant SaaS transformation for Shoppa's Stack. Armakuni is now on the critical path for the first external tenant go-live and the commercial product launch.
Scale: Internal platform supporting core dealership operations across Texas and Kansas City. 150+ database tables per tenant. First external dealer onboarding targeted for Q1 2026. Commercial product roadmap targeting the broader heavy equipment dealer market..
What we built
Armakuni delivered multi-tenant SaaS transformation: automated tenant provisioning, API modernization, SOC 2 readiness, disaster recovery, federated SSO, AI workflow automation, reseller enablement. The engagement ran as flexible Engineering POD, monthly retainer, 400 hours per month across Full Stack POD, DevOps and Security POD, Data and AI POD, Client Solution Consultant, and SaaS Expert / Solutions Architect.
The outcomes
5 measurable outcomes shipped across the engagement. The ones that moved the business the most:
POD expanded from 250 to 400 hours per month between the August 2025 SOW and the February 2026 SOW, a 60% increase in committed monthly capacity.. The client added the Data and AI POD and the SaaS Expert / Solutions Architect role in the expanded scope. The scope grew because the first phase landed.
Engagement scope expanded from platform stability to full SaaS commercialization.. The initial SOW was about keeping the platform running and fixing the CI/CD and infrastructure foundations. The current SOW covers multi-tenancy, API modernization, SOC 2 readiness, disaster recovery, federated SSO, AI agents, and the reseller portal. Armakuni is now the…
Kansas City external tenant on track for Q1 2026 go-live, the milestone that proves the commercial product works for a real external dealer.. The SaaS foundations are in place on the schedule set when the expanded SOW was signed, and Armakuni is on the critical path for the launch.
Full-stack POD coverage across Full Stack, DevOps and Security, Data and AI, Client Solution Consultant, and SaaS Architect.. SMH has access to every engineering skillset required to commercialize the platform without hiring and retaining five in-house teams. The POD model lets capacity move up or down each month without SMH carrying fixed headcount cost through troughs.
Client executive transition absorbed mid-engagement without delivery disruption.. The August 2025 SOW was signed by the prior CEO, Richard E. Bailey Jr. The February 2026 SOW was signed by the current CEO, Jimmy Shoppa. The engagement expanded through the leadership change rather than pausing through it.
Built on AWS
The production environment runs on 8 first-party AWS services. Delivered under our AWS Migration and Modernization, DevOps, Generative AI Services competencies.
What's next
Q1 2026 Kansas City external tenant go-live. Production AI agent rollout. Reseller portal launch. SOC 2 Type 1 audit. Evaluation of additional POD expansion to support multi-dealer rollout post Kansas City.