An order online, a building full of servers behind it
The company fulfills orders for smaller commerce brands and creators. An order placed online, through a storefront or a commerce integration, still had to reach the warehouse management system, the order management system, scheduled jobs and shared files before a box could leave the building. Those ran on VMware on-premises, while the front end ran on AWS, joined by a VPN.
The holiday season, from Thanksgiving to New Year, is when all of that has to work hardest, and when nobody wants to touch it.