Next live sessionThu, Nov 5 · 11 am ET · 8 am PT · 16:00 UKStarts soon
Know what moving your contact center to Amazon Connect will take, and cost.
Move your contact center to Amazon Connect, with the cost in front of you is a free, one-hour live workshop. FlowShift reads your call flows and rebuilds them on Amazon Connect. You'll watch it convert a real center's flows, then see the move costed over one, three and five years.
What you'll get
- How your call flows convert, and which need a person
- Where AI on Amazon Connect pays first
- The cost over one, three and five years
11 am ET · 8 am PT · 16:00 UK · online, one hour, free
Teams we've built for
- Comic Relief
AWS Premier Tier Services Partner, one of about 300 among more than 130,000 AWS partners.
Contact center moves usually stall on rebuilding the call flows.
Amazon Connect does the job well. What holds a move up is rebuilding thousands of call scripts and greetings by hand, while paying for two platforms at once.
FlowShift, our accelerator, reads your flows and rebuilds them on Amazon Connect, and marks the ones a person has to look at, with the reason. The move becomes a schedule instead of a guess.
What you'll take away from the hour
- 01
Your flows, converted
FlowShift reads call flows and rebuilds them on Amazon Connect, and marks the ones a person has to look at.
- 02
Numbers from real centers
For one Amazon Connect client, email response time fell 30% and operating costs 25%. The Amazon Connect estates we run hold 99.9% availability.
- 03
A costed roadmap
Designed to how your center really works, not a template, with the cost laid out over five years.
What we find out before anything moves
The same questions every time, answered from your own exports.
- 1
The platform today
Channels, numbers, queues and routing, callbacks, outsourced teams, hours, the desktop your people work in and the CRM, and when the contract ends.
- 2
The flows
How many, how complex, what they call out to, and what's in them that nobody wrote down.
- 3
The rules you work under
How recording and retention are set up today, and what the auditor will ask of the new platform.
- 4
The cost
Today's platform over one, three and five years against Amazon Connect, and whether AWS funding fits.
From one Amazon Connect client: email response time down 30%, operating costs down 25%, 89% customer satisfaction and 82% first-contact resolution. The Amazon Connect estates we run hold 99.9% availability.
What we bring
The move runs on accelerators we built for exactly this.
FlowShift
Reads your legacy call flows and writes them for Amazon Connect, flags the ones that need a person with the reason, and suggests where Lex, Lambda or Bedrock should replace the old logic.
You see which flows convert and which need a person before the move starts.
Compliant Connect Accelerator
Deploys a compliant Amazon Connect contact centre into your own AWS account: your keys, encrypted recordings, audit logs, and flows with consent, privacy notices and do-not-call checks.
No third party in the call path, and no per-seat licence.
One hour, run by the engineers who do the work
See it
FlowShift converting a real contact center's call flows, live, and flagging the ones that need a person.
What the move takes
Integrations, the CRM, compliance and the cost over five years, and where AI is worth adding once you're on Amazon Connect.
Your questions
Bring your platform and your renewal date.
The private workshop: a day with your contact center team
FlowShift on your own exported flows, your compliance rules turned into checks, and a costed roadmap designed to how your center really works, not a template.
Who comes
The contact center manager, the contact center or AWS architect, the compliance lead and an operations lead.
What to bring
An export of the call flows, a compliance document, and a week of call numbers by hour.
Your data
Flow exports and call volumes; no recordings or customer data are needed.
What you leave with
- How hard your move is, and where the risk sits
- The cost over one, three and five years
- The scope, the order queues move in, and the funding route
What clients say about working with us
Kudos to Armakuni for demonstrating the speed, precision, and partnership needed to turn a high-speed challenge into a success story.
The solution has been received really well by our clients, our board, our executive team, and our employees. We have also started to see the ROI we were expecting.
I knew I needed a partner who could earn [the company's] trust, jump in immediately to execute on their timeframe and architect for their compliance requirements.
- Under 0.25%of AWS partners are Premier Tier. We're one of about 300.
- 500+AWS customer launches
- 1,300+engineers across the UK, US, UAE, India and Canada
- 70%of the proofs of concept we scope reach production
Before you sign up
What does the workshop cost?
Nothing. AWS funded one client's whole move to Amazon Connect; we'll tell you if yours qualifies.
Is this a pitch to leave our platform?
It's a comparison. Your platform over one, three and five years sits beside Amazon Connect, and if staying is cheaper, you'll see that too.
We're on Genesys, Five9 or Avaya. Does that matter?
Moves from those platforms are what FlowShift was built for. The flows it can't convert are flagged with the reason, so a person looks at each one.
Do we run two platforms during the move?
For a while. Queues move one at a time, each with a way back, so the overlap is planned and kept as short as the schedule allows.
What happens after?
FlowShift's assessment, with its results in the first week, then the move queue by queue.
Move your contact center to Amazon Connect, with the cost in front of you
Thursday, November 5, 11 am ET · 8 am PT · 16:00 UK. Starts soon.
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