Next live sessionThu, Nov 5 · 11 am ET · 8 am PT · 16:00 UKStarts soon
Answer customers faster, after hours too, with AI on Amazon Connect.
Use AI in your call center and customer service, on Amazon Connect is a free, one-hour live workshop. You'll see AI agents finish calls on their own, live guidance carry your people through the hard ones, and a summary written for every call.
What you'll get
- Which calls an AI agent can finish on its own
- Help for your people while the customer is still on the line
- Every call summarized and checked
11 am ET · 8 am PT · 16:00 UK · online, one hour, free
Teams we've built for
- Comic Relief
AWS Premier Tier Services Partner, one of about 300 among more than 130,000 AWS partners.
AI on the phones works best when it sits beside your people.
Some calls an AI agent can finish on its own: checking eligibility, issuing a refund, booking a callback. Others need a person, and the person does better with guidance during the call and a summary written for them afterwards.
On Amazon Connect, that runs inside the contact center you already trust, handing over the whole story whenever a person should take the call.
What you'll take away from the hour
- 01
Help on every call
Live guidance and automatic call summaries, so your people spend the call listening to the customer while the answer comes to them.
- 02
Open after hours
An AI agent that answers from your own documents and hands over to a person when it should.
- 03
Proven at scale
One of the world's largest cinema chains runs its contact center on Amazon Connect with us, with AI agent assist and call summaries, across more than 40,000 calls a day.
Where AI pays in a contact center
We look at your calls first, then match each kind to what AI does well.
- 1
Self-service
The calls an AI agent can finish on its own, from your own documents, and the point it hands over.
- 2
After hours
VoiceBot, our AI agent for calls, answers by voice when nobody else can, books a callback for what it can't, and hands over to a person with the whole context.
- 3
Guidance during the call
The script advancing, an objection spotted and suggested answers, and ComplianceGen citing the clause from your own compliance documents, while the customer is still on the line.
- 4
Summaries and coaching
Every call summarized automatically, and coaching the same day instead of days later.
- 5
QA on every call
Sonic, our accelerator, hears what the voice carried, on every call.
One of the world's largest cinema chains runs its contact center on Amazon Connect with us: AI agent assist and automatic call summaries across more than 40,000 calls a day.
What we bring
Four accelerators we built for contact centres on Amazon Connect.
Compliant Connect Accelerator
Deploys a compliant Amazon Connect contact centre into your own AWS account: your keys, encrypted recordings, audit logs, and flows with consent, privacy notices and do-not-call checks.
No third party in the call path, and no per-seat licence.
VoiceBot
An AI agent that takes inbound and after-hours calls by voice, and hands over to a person with the whole context.
Part of the Compliant Connect Accelerator.
ComplianceGen
Reads your compliance documents and gives your people live guidance during the call, citing the clause.
Part of the Compliant Connect Accelerator.
Sonic
Hears every call, not a sample: it scores nine vocal signals and writes each supervisor's coaching brief overnight.
Built on Amazon Nova Sonic.
One hour, run by the engineers who do the work
See it
Live guidance on a call, an after-hours AI agent answering from documents and booking a callback, and what Sonic hears in a recording.
Where it pays
The calls worth automating, the ones worth helping, and the ones to leave alone.
Your questions
Bring your busiest queue.
The private workshop: a few hours with your contact center team
Your calls looked at by hour and by reason, where AI pays first, and what changes for your people.
Who comes
The contact center manager, the QA or workforce lead, the contact center architect and a supervisor.
What to bring
A week of call numbers by hour, the top reasons people call, your FAQ or policy documents, and a few recordings if you'll share them.
Your data
Call volumes and documents; recordings only if you choose, with personal data handled under your rules.
What you leave with
- Where AI pays in your calls
- What changes for your people
- The architecture on AWS
What clients say about working with us
Kudos to Armakuni for demonstrating the speed, precision, and partnership needed to turn a high-speed challenge into a success story.
The solution has been received really well by our clients, our board, our executive team, and our employees. We have also started to see the ROI we were expecting.
Thanks to Armakuni's efforts, the client saw improved operational efficiency and reduced manual workload.
- Under 0.25%of AWS partners are Premier Tier. We're one of about 300.
- 500+AWS customer launches
- 1,300+engineers across the UK, US, UAE, India and Canada
- 70%of the proofs of concept we scope reach production
Before you sign up
Is there a cost?
No. The hour and the session with your contact center team are free.
Will you try to automate every call?
No. Some calls should stay with a person, and the session says which ones and why.
Will customers know they're talking to AI?
Yes, and they can reach a person. The AI agent hands over the whole conversation so nobody has to repeat themselves.
We're not on Amazon Connect yet.
Then we'll look at the move too; the workshop on moving to Amazon Connect covers it.
What happens after?
The first AI agent or guidance live on your busiest queue, then the rest in the order that pays.
Use AI in your call center and customer service, on Amazon Connect
Thursday, November 5, 11 am ET · 8 am PT · 16:00 UK. Starts soon.
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