Hundreds of documents per patient, and no template
The company's product depends on turning patient records into structured clinical information: medications, vital signs, consultations and clinical notes. The records arrived as long, inconsistent collections of notes, prescriptions and visit documentation from many different providers, with no fixed format. A patient could have hundreds of documents, some over 20 pages, adding up to 2,000 pages.
Some records left out whole sections, and others repeated historical material across every visit. That repetition cluttered the record and made the work slower, and removing it by hand took real time.