Onboarding a new firm was the slow part
The company helps law firms manage corporate records: entity management, document workflows, e-signature and compliance tracking. Its value is fast access to those records.
Before a new customer could use it, staff had to read the incoming documents, identify each one's type, extract the fields that type needs and build the searchable record. A single onboarding package could run to 300–400 pages across many document types. The cost of onboarding grew with the number of pages, and the turnaround delayed the customer's start at exactly the moment first impressions are made.