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AWS Premier Tier Services Partner
one of 93 in the US, of 130,000 worldwide

AWS Amazon Connect Service Delivery AWS AI Services Competency

Plan your move to Amazon Connect,
with the AI switched on.

The Amazon Connect Discovery Workshop is one day with your contact center team. You leave with a target design, the AI worth switching on first, and the cost of the move over one, three and five years.

An island contact center: a board of switches signed Amazon Connect, all of it switched on, people at desks with headsets, AI agents beside them, and a stand marked Calls waiting with its queue ticked off.

What the day leaves you with

  • Morning

    We map what you run today.

    • Platform map: channels, queues, integrations, contract dates
    • Call flows, read by FlowShift
  • Afternoon

    We design the target.

    • Where AI helps your people first: answers on the call, summaries after it
    • Compliance checks from your rules
  • End of day

    A phased roadmap.

    • The business case: the cost over 1, 3 and 5 years
    • Move order, queue by queue, and what changes for your people on day one
Ours, the architects who would build it
FlowShiftComplianceGen
Yours, the contact center team
CXOperationsTechnology

The value, in one request

A member needs to move tomorrow's appointment.

Example
What customers hear today
  1. "Press 1 for billing."
  2. "We'll call you back within three working days."
An AI agent on Amazon Connect, in your systems
  1. Verify
  2. Find
  3. Check
  4. Move
  5. Confirm
Today
3 daysand a callback
With us
2 min 10 sno queue

More than 500 AWS customer launches
1,300+ engineers

How we're different: already built,
switched on from day one.

We design, build, integrate and run Amazon Connect: configuration, custom development, AI and migrations, built around how your contact center works, not a template. Voice, chat, email and your CRM in one view, so your people have the full picture before the conversation starts.

FlowShift

Moves stall on the call flows, not the platform.Rebuilds them on Amazon Connect; flags what needs a person.

Compliant Connect Accelerator

A compliant contact center in your own AWS account.Your keys; no third party in the call path.

VoiceBot

Deflection is the wrong number.Answers after hours and books the callback: a job finished.

ComplianceGen

Compliance goes in first.The rule on screen during the call, with its clause.

Sonic

Coaching starts from every call.Scores each one against your form; picks the ones worth coaching.

What it has done for clients

A U.S. cinema chain 30%

faster call handling, with AI that assists your people on the call, and call summaries

BeforeAfter
Another Amazon Connect client 25%

lower operating costs, with 89% customer satisfaction and 82% settled in the first contact

BeforeAfter
The same client 30%

faster email responses, on the same Amazon Connect rollout

BeforeAfter

The same cinema chain 40,000+ calls a dayOur Amazon Connect estates 99.9% availabilityA contact-center outsourcer $0 to the client, AWS-funded

Book the Amazon Connect Discovery Workshop.

  • One day, on exports: no recordings or customer data
  • Free: AWS funding typically covers it
  • Bring a call-flow export and a week of call numbers
  • A phased roadmap, quick wins first, no cutover weekend

Scan to book
hello@armakuni.com
or ask your AWS account team